$4.5 Flat Rate within US for orders over $35

Shipping/Return

Shipping / Return

Orders are shipped only within the US contiguous states. (Shipped from Texas) 

**** Please make sure to use a validated USPS® address.****
****For rural area where USPS® does not deliver to, use an USPS® PO BOX****

Currently, orders over $35 subtotal has option for $5 flat rate standard mail within the US.

PROCESSING TIME:

***business days are counted as Monday - Friday excluding weekend.
***If you have a tight timeframe such as under 2 weeks, make sure to select Priority Mail® or (if timeframe under 7 business days, use Express Mail) AND use the contact form to see if the timeframe can be met before ordering. (DO NOT order if timeframe needed is less than 6 business days)
Providing addresses that are missing info such as APT/UNIT # or cannot be verified by USPS® will cause delays or cancellation if I can't get a confirmation response.

There is processing time in addition to the USPS® estimated delivery time (see above regarding timeframe less than 2 weeks):

Average 2-3 business days for processing on regular in stock items. May be longer during holiday season usually from Nov-Dec***

Average 3-5 business days for processing on any custom made items. May be longer during holiday season from Nov-Dec***

+USPS DELIVERY TIME:
USPS First Class® will average 3-6 business days + processing time..
Usually it's the quicker time but sometimes, USPS may have delays especially during holidays. 
USPS Priority Mail® typically averages 2-4 business days + processing time.
USPS Express mail averages 1-2 business days + processing time.

DIRECT CHECKOUT AVAILABLE TO:
AZ, AR, CA, CO, CT, DE, FL, ID, IN, IA, IL, KS, LA, ME, MA, MS, MO, MT, NH, NM, NY, NC, ND, OK, OR, PA, SC, SD, TX, UT, VA, WA, WI, WY
For US states not listed, shipping IS AVAILABLE to all contiguous US states, just use the contact form to request for custom checkout to any state not listed.

INTERNATIONAL SHIPPING: UNAVAILABLE 

***Unfortunately due to the high cost of international shipping and slow deliveries, international shipping is currently unavailable.

REFUND POLICY:
I hope you will like the item as much as I do, however if you have any issues with it, please try and contact within 48 hours or 10 days from shipping with reason for refund. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Custom made items cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please use the contact form to contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale and clearance items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cutetape@gmail.com first to get a return authorization and send with return authorization to cutetape 508 W. Lookout Dr. STE 14-80, Richardson TX 75080, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll be able to make an exchange only.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping
To return your product, you should first send an email for instructions on return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. **Damages from shipment cannot be refunded. Once the items goes to the hands of USPS, it is between the buyer and USPS and thus it's a good idea to request to purchase shipping insurance through the contact form prior to ordering!

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